Warranty

Watertec guarantees to the purchased that the products are warranted against any defect in manufacturing orfaulty workmanship for the period mentioned in the warranty certificate from the date of purchase.

Warranty includes repairing of defective product/part/s and does not apply to damage resulting from abnormal use, neglect by the customer or by accidents.

Watertec is alSO 9001-2015 company with compliance of all the required parameters of Bureau of Indian standards( BIS) and international standards of EN 200, ESMA,IAPMO ,SASO. We use high quality NSF approved Resin for our bath fittings segments.

All the Watertec products are manufactured in India and sold in India and other countries are warranted against any defect in manufacturing or faulty workmanship for the period beginning from the date of purchase.

Warranty includes repairing of defective product/parts and does not apply to damage resulting from normal wear and tear, misuse, modification done, neglect or accident.

For surface colour issue and galvanise issue like chrome plating, nickel plating etc., the warranty term shall be restricted to one year.

Terms and Conditions

  • This warranty is applicable to all the products mentioned in the list all the institutional customers, end users, residential and commercial users.
  • Warranty period is validated from the date of purchase of the unit and can be availed by producing the proof of purchase and should be shown to the Authorized service personnel at the time of repairs. We request all our customers to keep the invoice to justify the date of purchase of all our product range.
  • The company and its service team reserves the right to retain any part/component replaced at its discretion in the event is a defect noticed in the product during the warranty period. Company at its discretion may replace the faulty part with new part.
  • If the damage to the product is caused by UN authorised personnel, the warranty seizes to be affected and repairs will be done on chargeable basis.
  • Replacement of parts would be purely at the discretion of WATERTEC. In case the entire unit is to be replaced, the same model would be replaced by the company.

The warranty is not applicable and not covered in the clause of warranty due to following reason.

  • Due to accumlation of Dirt/lime scale or aggressive cleaning chemical
  • Improper maintenance of the product by not abiding to the instructional manual of the company
  • Un authorised alterations to the products
  • Normal wear & tear
  • The warranty does not cover the components like Washer, Rubbers, springs, and other plastic items
  • After completion of warranty period, other than the manufacturing defects, standard labour and parts charges will claim from the customers as perthe spare part price list
  • Defects caused due to cause beyond control like lightening, acts of God, abnormal water pressure or due to transit breakage
  • This warranty certificate will automatically terminate in the expiry of the warranty period even if the product may not be in use for any time during the warranty period for any reason

SANITARYWARE

Watertec sanitary ware is designed as per the international standards to provide trouble free services to the customers. We have maintained a high quality control on the sanitary items and products have been manufactured under high international design.

Products Warranty Period
Vitreous china 10 years
Internal fittings and Cisterns 2 years
Seat cover 1 years
Electrical /electronic components 1 years
  • The internal fittings comprise of spares/accessories of sanitary ware such as beta valve, inlet valve etc
  • The electrical /electronic components such as sensors/solenoid valve/circuit boards/controllers
  • The parts not covered under warranty are hoses, washers, angle valves, jets, hinges etc.,
  • The chinaware hairline crack dueto fixing, mis handling is also not covered under warranty
  • Transit damage
View Warranty Certificate
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